We are proud to announce that we ship worldwide.

We ship worldwide free of charge from an order value of 50 US dollars. For orders under $50, a shipping fee of $4.99 will be charged

Because we ship directly from our partners, which are located all over the world, we wanted to keep our products affordable for our customers through free global shipping, your item may take slightly longer than expected to arrive, so please dont panic =)

Our warehouses processes and ships out all orders Mondays-Fridays.
After placing your order, your package should be shipped out within 1-5 working days. (processing time)
After your order is placed, you'll receive an E-Mail soon.

For international customers, it will take approximately 15 - 30 business days to arrive after order processing time.

For US customers we work with partners there to ensure a faster delivery and they will arrive in 10 - 25 business days after order processing time .
Please note that delivery times will increase due to the pandemic.

PLEASE READ ABOUT OUR COVID-19 ADVISORY AND PACKAGE DELAYS HERE:

https://wallencia.shop/pages/covid-19-package-delays

Please note that we do not ship on Saturdays, Sundays or holidays.

Please note that due to weight restrictions, your order can be delivered in separate packages. In addition, we source our products from multiple partners worldwide, so you may get your order in 2 or more packages. Do not worry, the rest of your order should be with you shortly. Each item has its own tracking code.

This is not a problem as long as the order has not yet been processed. There are no costs for canceling an order if it has not yet been processed!

We often submit items for shipment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!

Please contact us if you have further questions via our contact form.

Unfortunately that is not possible.

The important thing is, first, that you do not throw away your shipping label and contact our customer service

Unfortunately we don’t. Most of our canvases arrives rolled up. We don’t sell any frames because they could break on international shipping. But we recommend our customers to buy their frames from ikea or somewhere else.