Refunds & Returns Policy
Returns
At Wallencia, we take great pride in our quality and craftsmanship of each and every item. Customer satisfaction is our highest priority.
We carefully inspect your order prior to shipment. If you notice any damage when you receive your package, notify us right away; please send pictures of broken items and we will arrange for a prompt replacement.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
WHERE DO I SEND MY RETURNS?
The customer support will contact you to provide the address to which the product should be returned. The product must be sent through a postal system that allows tracking, tracking number must be provided to customer support to follow up. Once customer support has received the item, we'll be able to make the a refund or delivery of a new product.
WHO HAVE TO PAY FOR THE RETURN?
We currently do not offer free return labels, which means that the customer will pay the return costs.
If you are dissatisfied for any other reason, please email us at support@wallencia.com and we will happy to help you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Hygienic articles
- Items that are in sale
- Customized items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information please see our FAQ-Page
