These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.wallencia.com and related pages, (the “Website”). The agreement is concluded between you and Wallencia. Detailed contact information and other information about Wallencia are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

The Customer must be minimum 18 years old to order via the Website.

Wallencia reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has aney record for non-payment of debt).

Wallencia shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Wallencia is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Wallencia will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Wallencia continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. Wallencia is not responsible for any information by third parties provided for on the Website.

The Website and all its content is owned by Wallencia or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Wallencia.


In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and consents to the use according to Wallencia's Privacy Policy set forth here.

A purchase agreement is concluded when Wallencia has confirmed the Customer’s order and the Customer has received an order confirmation from Wallencia via e-mail. Wallencia encourages the Customer to save the order confirmation for any future contacts with Wallencia's customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by Wallencia. If the order is cancelled,

Wallencia will refund any payments the Customer or its pay- or credit card company has made with regard to the order.


When the Customer places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about Wallencia's processing of personal data is set forth in Wallencia's Privacy Policy, which constitutes an integral part of these General Conditions.


The prices stated on the Website apply to orders placed on the Website. All prices are presented in $ and do not include payment- and shipping fees, which are given separately. max. 25% VAT is included in the product price for the EU countries.

The Customer can pay for its purchase in the manner specified on the Website. Wallencia is entitled to charge the Customer already in connection with the order. Wallencia reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.


Wallencia may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by

Wallencia in connection therewith. Wallencia reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.


Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 35 working days after Wallencia has confirmed the order in writing through the order confirmation. Further information about Wallencia's delivery of products and the conditions for delivery are set forth here.


Wallencia is not liable for any delays caused by circumstances beyond Wallencia's control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, 

Wallencia shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Wallencia are entitled to terminate the purchase with immediate effect.


Wallencia reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Wallencia has informed the Customer of the changes. However, Wallencia recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.


Any disputes shall primarily be settled by agreement after discussions with Wallencia's customer services.


All prices on our website are in USD (United states dollars).
If a currency converter is used, the price calculated at the checkout applies.
Wallencia reserves the right to cancel orders at any time.

11. Covid-19 Delays

By Ordering from our website you agree to our Covid-19 delays. All delays listed on our Covid-19-Package-Delays Page.


E-Mail: support@wallencia.com